Home / Academics / Resources / Distance Education / Distance Learning FAQ

 

Click on the questions below for answers to Frequently Asked Questions regarding distance education at NEO A&M College.

    1. What are the most important things I can do to be successful in an online course?

      Two of the most important things you can do to be successful in an online class is to log into the class three to five times each week and stay current with your assignments and course work. It is easy to fall behind in an online class, especially if you have a tendency to procrastinate. If you need assistance, do not be afraid to seek answers to your questions by contacting your instructor. If you have technical questions, your instructor may refer you to the NEO Helpdesk. Online classes require a high level of personal responsibility and you must be prepared to answer for your actions.

    2. Are online courses “easier” than face-to-face or hybrid courses?

      Online courses are not necessarily “easier” than face-to-face or hybrid courses. Students who take online courses often report they are more difficult and time-consuming than a face-to-face or hybrid course. Online courses place more responsibility on the student. Online students should be self-starters who manage their time and commitments well.

    3. How should I manage my time with an online course?
      • For each online course, plan to spend a minimum of 4 to 6 hours weekly working on course work.
      • It is a good idea to check into your online course daily so you do not miss any important announcements.
      • Spend time in the course to become very familiar with the structure of your course and know what is required of you. A good rule of thumb is to plan to complete assignments at least three days prior to the due date to avoid possible technical difficulties and other unexpected issues that may prevent you from meeting course assignment deadlines.
      • Subscribe
    4. What are the technical requirements for taking an online course?

      The following hardware and software requirements are vital to your success as a distance student at NEO A&M College:

      Minimum Hardware Requirements

      PC

      • Windows 7 or higher
      • Intel I3 Core or higher
      • AMD Athlon II X4 or higher
      • 4 Gig of RAM
      • Intel HD Graphics 3000 or later
      • 350 Gig hard drive

      Mac

      • OSX Mountain Lion or higher
      • Intel I3 Core or higher
      • 4 Gig of RAM
      • Internal graphics card
      • 350 Gig hard drive

      Minimum Software Requirements

      • Microsoft Office Suite (Available free to NEO students)*
      • Java*
      • Firefox Internet Browser*
      • Shockwave*
      • Chrome Internet Browser*
      • VLC
      • Adobe Reader*
      • Quicktime*
      • Microsoft Silverlight*
      • .NET
      • Adobe Air*

      *Check your course syllabus for additional software and equipment that may be required.

    5. How can I know what materials (books, access codes, software, additional technology, etc.) I need for an online course?

      This information will be provided in the course syllabus. It is important that you thoroughly read the course syllabus and other course informational documents on the first day of class.

    6. How do I get started in my online course?
      • From the NEO Home Page, click on the link to D2L as shown below.
        homepage-screenshot
      • Use your Gold Key username and password to log in to D2L.
        goldkey-screenshot
      • Once you have successfully logged in, you should see your courses for the current semester listed under, “My Courses” on the “My Home” page.
      • To begin working in a class, click on a particular course from the “My Courses” page or from the “Select a course” drop-down box located at the top of the “My Home” page.
        mycourses-screenshot
      • Once you have entered a class, look for any news announcements your instructor has made. Your instructor may give instructions in a news announcement.
        news-screenshot
      • Continue on the “Content” page. Here, you will look for the syllabus or a “Start Here” module or video for further instructions.
        content-screenshot

      For more information about D2L and other topics related to online learning at NEO, visit our Student Guide to Online Learning.

    7. How do I contact my online instructor?

      Your instructor’s contact information will be provided in the course syllabus. Instructors will often provide their phone number, email address, office location, and available office hours. They may also indicate their preferred means of communication. As a distance student, it is imperative that you maintain good communication with your instructors to be successful in your courses. Check your email at least once per day in order to stay up-to-date on important class information.

    8. How are exams administered for online courses?

      If you choose to enroll in an online course, at least one major exam must be a proctored exam. Review your course syllabus for specific instructions regarding proctored exams. A proctored exam is monitored either by the instructor or by an approved proctor. Exams are often administered and proctored through an online proctoring platform, ProctorU. You may also be offered an opportunity to take proctored tests on campus with your instructor. Review the course syllabus for specific instructions from your instructor.

    9. What should I do if I am having trouble using D2L?

      If you require assistance using D2L, contact your instructor immediately. You may also visit NEO’s Student Guide to Online Learning to learn more about D2L. The Student Guide to Online Learning provides a series of short tutorial videos on commonly used features of D2L.

    10. How do I get technical support when I have a problem?

      Your first point of contact for support should be the instructor. Locate instructor contact information provided in the course syllabus. If you need additional technical assistance, the NEO Helpdesk is designed to support all students at NEO A&M College. If you are experiencing difficulty with technology, please submit a helpdesk ticket. To reach the Helpdesk by phone, call (918)540-6006. Students may also visit the office of Information Technology Services Helpdesk in room 213 of the Library Administration building.

For more information about online learning at NEO, visit our Student Guide to Online Learning.

 
 
 
Top